. Bell telephone magazine . : •■ 933 938 943 949 950 Business Office *53 nproving the handling of contacts Companys viewpoint, particularly hat there has been most intensive where his request cannot be granted evelopment of it as an aid in train- for some good reason. No matter ig and inspirational leadership. how good Company operations and The overtones approach focuses practices are, they sometimes require ttention upon several elements. careful and clear explanation to be Courtesy is, of course, essential but properly understood and appreciated : must be natural and sincere. as reasonable.
. Bell telephone magazine . : •■ 933 938 943 949 950 Business Office *53 nproving the handling of contacts Companys viewpoint, particularly hat there has been most intensive where his request cannot be granted evelopment of it as an aid in train- for some good reason. No matter ig and inspirational leadership. how good Company operations and The overtones approach focuses practices are, they sometimes require ttention upon several elements. careful and clear explanation to be Courtesy is, of course, essential but properly understood and appreciated : must be natural and sincere. as reasonable. This also applies to People like to receive individual discussion of the effect of some condi- ttention as opposed to contacts should be so tion beyond the Companys control—war or storm or some other emer-gency, for instance—when the cus- andled that they feel it is easy to tomer might not otherwise realizeet an understanding and sympathetic what is confronting the Company andearing of the
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Keywords: ., bookcentury1900, bookdecade1920, bookidbelltelephonemag00vol2930
