Pictured Acute nurse director gillian mcauley NHS Lothian yesterday (wed) launched a pioneering new service to treat patients with minor injuries by
Pictured Acute nurse director gillian mcauley NHS Lothian yesterday (wed) launched a pioneering new service to treat patients with minor injuries by video call. Patients who have injured themselves will be able to undergo a full consultation, with Call MIA, in the comfort of their own home and either be given advice on self care, an urgent appointment or a consultation time for the following day. It means that, for many patients, where self-care advice is appropriate, there is no need to queue and they won’t ever have to go to their nearest Minor Injuries Unit or hospital in NHS Lothian. Gillian McAuley, Nurse Director of Acute Services, NHS Lothian, said: “We are really proud of Call MIA service and how it will change the way we work to give our patients the best care possible. “It is an enhancement to the existing minor injuries service in NHS Lothian and will give patients timely advice and treatment, following a full Minor Injuries Assessment (MIA) - all while they sit in the comfort of their own home or work.” Call MIA will be based at the Minor Injuries Unit (MIU) at the Western General Hospital. To allow the system to work, patients only need to have a reliable internet connection and a device for making video calls such as a smartphone, tablet or computer with webcam. Patients will call the number 07977 246848 and be offered an appointment for a private and secure video call assessment with a specialist Nurse Practitioner. The call is both private and confidential and will never be recorded. At the time of their appointment, a patient simply clicks on the link provided which opens a live chat with one of the team. The team will then assess a patient’s injury and provide advice and treatment within a matter of minutes. If the specialist decides they need to treat the injury, they will ask patients to attend their nearest minor injuries clinic and give them a set appointment time, depending on the severity. The Minor Injuries Unit (MIU) at the Western General
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Keywords: call, clinic, conference, doctor, general, hospital, injurys, mia, minor, nhs, nurse, staff, video, videocall, web, webchat, western
