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- Rose Sena: As a customer experience officer for BHC Boone, Rose Sena supports positive experiences by always treating every patient with respect, greeting patients and families with a smile, and readily assisting and addressing any questions or concerns patients or their family members may have. A proactive team member, she developed a resource book to standardize training and process improvements, so regardless of turnover, all staff understand how to address customer service issues. She is viewed as a mentor and role model by her peers and exemplifies putting patients first by demonstratin
- Rose Sena: As a customer experience officer for BHC Boone, Rose Sena supports positive experiences by always treating every patient with respect, greeting patients and families with a smile, and readily assisting and addressing any questions or concerns patients or their family members may have. A proactive team member, she developed a resource book to standardize training and process improvements, so regardless of turnover, all staff understand how to address customer service issues. She is viewed as a mentor and role model by her peers and exemplifies putting patients first by demonstrating the finest professionalism every day.
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