Electrical news and engineering . outset will save its cost manytimes in succeeding years. A good bookkeeping .system is thebusiness mans compass; it leads him through the rocks andover the stormy seas into the calm waters of success. Service Kcmember that service is a very important feature inconnection with 90 per cent, of your transactions, and it canbe made a curse or a blessing. People buy electrical goods withtlio idea that they will give years of lasting satisfaction, ands(i they should if properly sold and explained at the time of thesale; but repairs are necessary at times and by givi
Electrical news and engineering . outset will save its cost manytimes in succeeding years. A good bookkeeping .system is thebusiness mans compass; it leads him through the rocks andover the stormy seas into the calm waters of success. Service Kcmember that service is a very important feature inconnection with 90 per cent, of your transactions, and it canbe made a curse or a blessing. People buy electrical goods withtlio idea that they will give years of lasting satisfaction, ands(i they should if properly sold and explained at the time of thesale; but repairs are necessary at times and by giving yourcustomers quick and efficient service, you cement the bond offriendship and .satisfaction. After selling a vacuum cleanerand seeing to it that the customer receives the proper service,your sales resistance is lessened for the sale of a washingiiinihiiic, au electric range and other appliances. But dontiiMiild this thing called service, or it will become a bur-lien. I believe that during the first year after a sale is made. But—give them service every reasonable service call should be given free; after tliatmake your service department stand on its own feet and i)ro-duee a profit and you will find most people quite willing topay. But give them service! Records of SalesBy all means keep a record of the sale of each appliancesold, the make, style, serial number and other informationabout the article itself; also the name and address of purchaserand date of purchase. Of course, this need not apply to thevery small appliances. These records will be found a wonder-ful help from many standpoints. They will enable you tosettle disputes; will be found helpful for references to satisfierlcustomers and also act as a sales record of any particular line. Sales Flans Prepare a card index system of prospective purchasers ofelectrical goods, but prepare it—go through your books—thetelephone directory—the lighting companys lists—and makea record of the people whom you know shou
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