Heidi Simko has been at the call center for about 20 days. She left behind a son who still lives with her, a boyfriend, a three-legged Yorkie, a one-eyed cat, two snakes – one that she found as a baby and hand fed -- and another dog that is deaf and blind, (I could not make this up.) During her time at the call center, she handles 25 to 30 incoming calls, makes 15 to 20 call outs and responds to about 20 messages daily. Each call brings its own concerns and challenges.

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