JACKSONVILLE, Fla. (April 6, 2017) – Cmdr. Michael Robinson, chief medical officer at Naval Hospital (NH) Jacksonville, discusses high reliability principles at NH Jacksonville’s High Reliability in Health Care Summit on April 6. High reliability organizations work to create an environment in which potential problems are anticipated, detected, and responded to early. Staff of all ranks continuously look for small glitches and near-misses, act quickly to fix problems and address root causes, and share lessons learned across the larger community.

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