Hardware merchandising September-December 1919 . ople pass, often in crowds, entails a cer-tain amount of loss through pilfering. Wefigure upon a loss, from all causes, includ-ing breakages and thefts, of five per cent,from the time goods reach a store untiltheir sale. Our scientific system of keepingrecords enables us to see exactly wherelosses rise above normal. We can tell whicncounter is having a bad record and, ofcourse, we set about locating and removingthe cause. We have found that employing privatedetectives is the worst plan of all for spot-ting pilferers. They feel that they are indu
Hardware merchandising September-December 1919 . ople pass, often in crowds, entails a cer-tain amount of loss through pilfering. Wefigure upon a loss, from all causes, includ-ing breakages and thefts, of five per cent,from the time goods reach a store untiltheir sale. Our scientific system of keepingrecords enables us to see exactly wherelosses rise above normal. We can tell whicncounter is having a bad record and, ofcourse, we set about locating and removingthe cause. We have found that employing privatedetectives is the worst plan of all for spot-ting pilferers. They feel that they are induty bound to make an arrest, and whenthey make a mistake you have a nasty suiton your hands. The plan we have long usedhas been to place trusted employees in eachstore and tip them off when abnormal lossesoccur in any part of the store. They keepstrict watch, and usually are able to spotthe cause. If an employee of the store isguilty he or she is dismissed. The per-Continued on page 75 November 1, 1919 HARDWARE AND METAL—Advertising Section 85. *»l**wii(t
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