- Holly Lacy: Holly Lacy represents the heart of the BHC Dam Neck pharmacy, where she consistently demonstrates amazing customer service skills in proactive engagement and service recovery. She takes the initiative to hear patients concerns, apologizes for service issues when they occur, provides an appropriate response and, most importantly, thanks patients for bringing the issue to her attention. Her personable, patient-centered service is well recognized and frequently commented on by those she serves. Patients and staff can always count on her to brighten their day even in the shortest of


- Holly Lacy: Holly Lacy represents the heart of the BHC Dam Neck pharmacy, where she consistently demonstrates amazing customer service skills in proactive engagement and service recovery. She takes the initiative to hear patients concerns, apologizes for service issues when they occur, provides an appropriate response and, most importantly, thanks patients for bringing the issue to her attention. Her personable, patient-centered service is well recognized and frequently commented on by those she serves. Patients and staff can always count on her to brighten their day even in the shortest of encounters.


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