. Bell telephone magazine . atson, an engineer at Western EiectricsMerrimack Valley Works in North Andover, Mass.,had no time to cheer. Despite the savings in material costs, the tall engi- neer knew there must be better ways of testing thecrystal units that are used to control frequencies intransmission systems. The trouble was, if somethingwent wrong in making the units, feedback of thecause was critically delayed — even an hour wouldbe too long. By then the damage was done; a wholebatch of crystals might be ruined. After long hours of study. Bill submitted a proposalfor an on-line, real-tim
. Bell telephone magazine . atson, an engineer at Western EiectricsMerrimack Valley Works in North Andover, Mass.,had no time to cheer. Despite the savings in material costs, the tall engi- neer knew there must be better ways of testing thecrystal units that are used to control frequencies intransmission systems. The trouble was, if somethingwent wrong in making the units, feedback of thecause was critically delayed — even an hour wouldbe too long. By then the damage was done; a wholebatch of crystals might be ruined. After long hours of study. Bill submitted a proposalfor an on-line, real-time computerized testing systemto the plants cost reduction committee. The com-mittee liked what it heard: the use of new tech-nology for process control, audit and quality reports— now, while its happening, and estimated savingsof about a half a million dollars a year. The experience of Bill Watson is typical of hun-dreds of engineers in the Bell Systems manufacturingand supply unit, which last year processed 5,983 cost-. and ^owto cut them
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