. Florists' review [microform]. Floriculture. FLORIST. •^<»^.<»^.'»^<»^<»^.<^^.<<^.'fer»)''yr»>'^Jdfc:i^r»)''yf»>'^r»>-fef»)' :ik^ THE VOICE WITH THE SMILE. It Wins Business. There is a most careful way of be- ginning a telephone conversation that florists as well as many other people are now adopting. It is the courteous and direct method because it saves use- less words, confusion and uncertainty. It runs thus: The telephone bell rings, and the person answering it says: "Morton & ; The person calling then says: "Mr. Wood, of Curtis & Co
. Florists' review [microform]. Floriculture. FLORIST. •^<»^.<»^.'»^<»^<»^.<^^.<<^.'fer»)''yr»>'^Jdfc:i^r»)''yf»>'^r»>-fef»)' :ik^ THE VOICE WITH THE SMILE. It Wins Business. There is a most careful way of be- ginning a telephone conversation that florists as well as many other people are now adopting. It is the courteous and direct method because it saves use- less words, confusion and uncertainty. It runs thus: The telephone bell rings, and the person answering it says: "Morton & ; The person calling then says: "Mr. Wood, of Curtis & Co., wishes to talk with Mr. ; When Mr. White picks up the receiver he knows Mr. Wood is on the other end of the line, and, without any unnecessary and undignified "Helios," he at once greets him with the refreshing and courteous salutation, "Good morning, Mr. Wood!" This savors of the genial handshake that Mr. Wood would have received had he called in person upon Mr. White. A far higher degree of telephone courtesy would be obtained if the face-to-face idea were more generally held in mind by those who use the telephone. The fact that a line of wire and two shining instruments separate you from the person to whom you are talking, takes none of the sting out of unkind words. Telephone courtesy begins when the bell rings. Promptness in answering the call is a compliment to the caller. Telephone courtesy on party lines means being polite when someone else unintentionally breaks in—mot snap- ping, "Get off the line; I'm using ; In a word, it is obviously true that whatever is the correct thing to do in a face-to-face conversation is also correct in a telephone conversation, and anyone has but to apply the rule of courtesy prescribed long years be- fore the telephone was first thought of, to know the proper manners for tele- phone usage. Be forbearing, consider- ate and courteous. Do over the tele- phone as you would do face
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Keywords: ., bookcontributorunive, bookleafnumber227, booksubjectfloriculture
