CW2 Sara Smith, Systems Integration Branch (SIB) Chief with the Mississippi Army National Guard Joint Force Headquarters, discusses the Integrated Personnel and Pay System – Army’s (IPPS-A) Customer Relationship Management (CRM) library with her fellow Warrant Officers at Arlington, Va. on May 17. 2-18. HR Professionals like Smith will have access to 21st century customer support software, which automates, tracks and manages Soldier HR and pay inquiries.

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