. The street railway review . sting Department. Showing the Organization of the Claim Department and Illustrating the Forms Used—Specification of Acci-dents—Methods of Dealing with Parties Injured—Records of the Claim Department. BY T. E. MITTEX, GENERAL IIAXAGER IXTERNATIONAL RAILWAY BIFFALO. N. Y. It might possibly be considcrctl almost a misapplication of theterm to use the word Machinery in connection with the workingsof a claim adjusting department, for of all the departments of awell-ordered electric railway organization none is less amenableto the application of hard and fast set r
. The street railway review . sting Department. Showing the Organization of the Claim Department and Illustrating the Forms Used—Specification of Acci-dents—Methods of Dealing with Parties Injured—Records of the Claim Department. BY T. E. MITTEX, GENERAL IIAXAGER IXTERNATIONAL RAILWAY BIFFALO. N. Y. It might possibly be considcrctl almost a misapplication of theterm to use the word Machinery in connection with the workingsof a claim adjusting department, for of all the departments of awell-ordered electric railway organization none is less amenableto the application of hard and fast set rules and modes of pro-cedure, and none is more thoroughly dependent upon the purelypersonal element for the fullest realization of its chief purposes thanthe claim department. The term machinery is here used to desig-nate the system, including the assortment of blanks, by which thepersonal ciciuent can be properly regulated, ordered, directed andchecked. The laws of most of our states place upon electric railway corpor-. T. E. alions certain obligations and duties toward the other u^ers of thepublic streets, but these statutes also in general, place upon the othersuch users, including lK)th pedestrians and vehicles, certain dutiesin the direction of protecting themselves from injury through thepresence of electric railway cars in the public streets. It is to beassumed when injury or damage is caused by the cars, throughthe failure of the companys agents to exercise proper care, that theojmpany i* willing to make a just and reasonable recompense forsuch injury. It is in the adjustment of such legitimate claims that(he claim department finds one of its chief duties. Kut it hasunfortunately come about, in recent years, that the scope of theclaim department has hail to be considerably enlarged in order toprotect the conij)any from the vicious raids made upon its treasuryin the form of excessive and unreasonable claims for damages,where damages have actually occurred
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Keywords: ., book, bookcentury1800, bookdecade1890, booksubjectstreetrailroads
