The MEDCOM Medical Assistance Group (MMAG) was redesignated as the Army Medical Readiness Assistance Program (AMRAP). The Ombudsman Program and Wounded Soldier and Family Hotline (WSFH) will be managed by the AMRAP for more streamline assistance to beneficiaries. The main office is located at Fort Sam Houston, Texas. AMRAP will now be better equipped at assisting Soldiers, Beneficiaries, Veterans, commands, and other stakeholders for medically-related concerns. AMRAP will coordinate the resolution of WSFH and other referring agency issues through their local Ombudsman. The Ombudsman wil

The MEDCOM Medical Assistance Group (MMAG) was redesignated as the Army Medical Readiness Assistance Program (AMRAP). The Ombudsman Program and Wounded Soldier and Family Hotline (WSFH) will be managed by the AMRAP for more streamline assistance to beneficiaries. The main office is located at Fort Sam Houston, Texas. AMRAP will now be better equipped at assisting Soldiers, Beneficiaries, Veterans, commands, and other stakeholders for medically-related concerns. AMRAP will coordinate the resolution of WSFH and other referring agency issues through their local Ombudsman. The Ombudsman will then in turn receive these issues from the AMRAP and provide assistance with a resolution. The Ombudsman program is a great resource for Soldiers, including Army Reserve (USAR) and Army National Guard (ARNG) Soldiers, as well as retirees. They are located at Military Medical Treatment Facilities (MTFs) to serve as a liaison between Army Medicine, beneficiary, and the MTF Commander. They have a collaborative relationship with the MTF Patient Advocacy Office, healthcare providers, and the administrative staff. Staff members L-R: Timothy Koenig (AMRAP Program Manager), Bobby Slater (Action Officer), John Dingman (Action Officer), Mitzuli Fields (Operations Supervisor),Lemailoa Tuiasosopo (IT Systems/Data Manager) standing, Roland Neault (Health System Specialist)

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