. Hardware merchandising August-October 1912. se when they se-cure a new range. Still they do not liketo think that they are throwing the oldmodel away. We do not give a greatdeal for these second hand stoves, butwe do take them. I do not believe welose anything by this. To begin with,it helps us to get more cash, and afterthese old patterns have been repaired alittle, we can dispose of them at a veryfair profit. How Record is Kept. One more practice of these stove deal-ers is worthy of careful note. Wekeep track of every sale we make, saysMr. McClatchie. Not only do we putdown the name of the
. Hardware merchandising August-October 1912. se when they se-cure a new range. Still they do not liketo think that they are throwing the oldmodel away. We do not give a greatdeal for these second hand stoves, butwe do take them. I do not believe welose anything by this. To begin with,it helps us to get more cash, and afterthese old patterns have been repaired alittle, we can dispose of them at a veryfair profit. How Record is Kept. One more practice of these stove deal-ers is worthy of careful note. Wekeep track of every sale we make, saysMr. McClatchie. Not only do we putdown the name of the purchaser; butwe enter the name of the stove, the mak-ers name, the date of the pattern num-ber, the style of grates, and the kind offire lining. This information is of thegreatest assistance to us. It helps us tomake any repairs that are needed, andmaking repairs is of vital importance toa stove dealer. The ability to see thatthe models we sell are kept in good orderhas helped us in establishing a reputa-tion. People learn from one another. A store built to replace the one destroyed by fire. The exteriorsheeting and all the ceilings arc of metal work. is of that we look after our stoves. Theyknow that stoves secured from us canbe repaired, and this leads them to favorbuying of us. One Sale as Good as along this same line is an-other practice of this Cowansville install every stove sold. Yes,says Mr. McClatchie, every stovebought of us is delivered and set see that it is in proper shape beforewe leave it. We give full explanations as to the method of operation. The re-sult is that we have seldom had a com-plaint of one of our models, and never acomplaint the cause of which we werenot able to remove. Indeed, installingthe stoves and inspecting them as we dolias led to such general satisfaction thatwe have come to consider one sale nearlyas good as two. A sale is almost cer-tain to bring us another customer—aneighbor of the one who bought and wassa
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