Complaint management training plus services concept- many uses in the services sector.

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Keywords: abstract, anger, calm, calming, class, company, complain, complaint, concept, conference, contents, effect, emotion, forum, goal, guide, idea, index, journal, lecture, management, metaphors, notes, orientation, paper, presentation, project, services, skills, symposium, technique, temper, tone, train, training, tutorial, vision, work, workshop