Pasadena, Calif. , Aug. 27, 2012 At the Region IX Southern California Area Field Office (SO CA AFO) FEMA Qualification System Call Center, Information Specialist Keith Compton responds to an inquiry from a Disaster Assistance Employee (DAE). The Call Center's staff of thirteen experienced and highly trained DAEs has been working with the Disaster Workforce Transformation Project since October, 2011. Center operators have answered more than 5,000 calls, averaging 7 plus minutes per call. Veronica Photographs Relating to Disasters and Emergency Management Programs, Activities, and
Pasadena, Calif. , Aug. 27, 2012 At the Region IX Southern California Area Field Office (SO CA AFO) FEMA Qualification System Call Center, Information Specialist Keith Compton responds to an inquiry from a Disaster Assistance Employee (DAE). The Call Center's staff of thirteen experienced and highly trained DAEs has been working with the Disaster Workforce Transformation Project since October, 2011. Center operators have answered more than 5,000 calls, averaging 7 plus minutes per call. Veronica Photographs Relating to Disasters and Emergency Management Programs, Activities, and Officials
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