PASSENGER SERVICE REPRESENTATIVE FOR AMTRAK DISCUSSES THE TRAIN SYSTEM WITH TRAVELERS IN THE OBSERVATION CAR OF THE EMPIRE BUILDER ENROUTE FROM CHICAGO TO EAST GLACIER PARK, MONTANA, AND SEATTLE, WASHINGTON. PSR'S FILE A DETAILED REPORT ON EACH TRAIN THEY RIDE, DISCUSSING ON-TIME PERFORMANCE, PASSENGER SERVICE, EQUIPMENT OPERATION AND PASSENGER SUGGESTIONS. THEY PROVIDE A CHANNEL OF COMMUNICATIONS BETWEEN AMTRAK AND THE PUBLIC

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