. Baltimore and Ohio employees magazine . cooperative this greattransportation business is,—how the ac-tion of each individual looms up in itsimportancewhen we at-tempt to ana-lyze it as astrong link inthe chain ofservice. In the diningcar depart-ment, however,the writer sub-scribes un-equivocally tothe fact thatthe waiter isthe most im-portant factorin the is nothingwhich will spoila meal so surelyas an officious,impertinent,disagreeable orincompeten twaiter. On theother hand, apoor meal willtake on theflavor of a feastif served by acompetent,considerate andgenuinely nice waiter
. Baltimore and Ohio employees magazine . cooperative this greattransportation business is,—how the ac-tion of each individual looms up in itsimportancewhen we at-tempt to ana-lyze it as astrong link inthe chain ofservice. In the diningcar depart-ment, however,the writer sub-scribes un-equivocally tothe fact thatthe waiter isthe most im-portant factorin the is nothingwhich will spoila meal so surelyas an officious,impertinent,disagreeable orincompeten twaiter. On theother hand, apoor meal willtake on theflavor of a feastif served by acompetent,considerate andgenuinely nice waiter. Fortunately, we have many such,and it is a real pleasure to know them asBaltimore & Ohio employes, engaged, asall of us should be, in an honest endeavorto increase our business by giving goodservice. The waiters job is not a cinch. As arule, he is a reasonable fellow, anxious toplease, if only because it is nicer to bepleasant than unpleasant. He meetssome pretty tough customers—peopleof peculiar tastes and bad digestions, who. E. \. JiALCiHSuperintendent Dining Car Department have to be handled carefully. But thatis all the more Reason why he should bediplomatic and careful to see that hisservice is as nearly perfect as a delightful and helpful thing itwould be if every Baltimore A: (Jhiowaiter would greet each of our patronswith a smile like the expansive one whichmakes the coloriMl fellow in Cream of Wheat i;adver-tising so at-tractive! Thatis a genuinesmile,— cordialyet means icalhospitality, andif we can multi-ply it in thepersons of ourown waitei*s, itwill add tre-mendously tothe attractive-ness of ourservice. Our diningcar departmenthas two largestore rooms,one at Balti-more and theother at Cin-cinnati. Allcars are stockedt wo or t hreetimes a monthwith canned:nid bottledgoods. Perish-able food is puton every da>-at Baltimore,Chicago, Cinchmati, Pittsburgh, Wheel-ing and Garrett, and nuist be handledexpeditiously and carefully to ])r
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Keywords: ., bookcentury1900, bookdecade1910, booksubjectbaltimo, bookyear1912
