. Bell telephone magazine . erned with problems of developmentand research. Mr. Harrison became identified with the firstgroup, and in 1924 was appointed Equipment and BuildingEngineer. Four years later, on December 24, 1928, he becameActing Plant Engineer, and on October 1, 1929, he was ap-pointed Plant Engineer. In 1933 he was elected Vice Presi-dent in charge of Operations of The Bell Telephone Companyof Pennsylvania and The Diamond State Telephone Company,assuming his new post on April 1 of that year. A few monthslater he was elected a Director of The Bell Telephone Companyof Pennsylvania
. Bell telephone magazine . erned with problems of developmentand research. Mr. Harrison became identified with the firstgroup, and in 1924 was appointed Equipment and BuildingEngineer. Four years later, on December 24, 1928, he becameActing Plant Engineer, and on October 1, 1929, he was ap-pointed Plant Engineer. In 1933 he was elected Vice Presi-dent in charge of Operations of The Bell Telephone Companyof Pennsylvania and The Diamond State Telephone Company,assuming his new post on April 1 of that year. A few monthslater he was elected a Director of The Bell Telephone Companyof Pennsylvania and appointed a member of the Executive 144 NOTES ON RECENT OCCURRENCES Committee of the Board of Directors. A similar election andappointment were made shortly thereafter with The DiamondState Telephone Company. On February 1, 1937, he was ap-pointed Assistant Vice President in the Department of Opera-tion and Engineering of the American Telephone and TelegraphCompany, succeeding K. W. Waterson. 145 BELL TELEPHONEQUARTERLY. VOL. XVII JULY, 1938 NO. 3 CUSTOMERS AND SERVICE THE TELEPHONE GOES DOWN TO THE SEA IN SHIPS PROVING THE VALUE OF TELEPHONE ORDERSTO DEPARTMENT STORES OPEN HOUSE AT HAWTHORNE: A FORWARD STEPIN INDUSTRIAL RELATIONS WORLDS TELEPHONE STATISTICS:JANUARY 1, 1937 American Telephone & Telegraph Co. • New York BELL Telephone QUARTERLY A Medium of Suggestionand a Record of Progress CONTENTS FOR JULY 1938 PAGE Customers and Service—W. H. Harrison 149 The Telephone Goes Down to the Sea in Ships—G. W. Merwin . .157 Proving the Value of Telephone Orders to Department Stores —F. S. Gay 167 Open House at Hawthorne: A Forward Step in Industrial Relations —W. H. McGaughey 190 Worlds Telephone Statistics: January 1, 1937—K Fkk 198 VOL. XVII NO. 3 PUBLISHED QUARTERLY FOR THE BELL SYSTEM BY THE AMERICAN TELEPHONE AND TELEGRAPH COMPANY. SUBSCRIPTION. | PER YEAR, IN UNITED STATES; SINGLE COPIES, 50 CENTS Address all communications to INFORMATION DEPARTMENTAMERICA
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