Canadian grocer April-June 1918 . wealways .limit the customer; our idea isthat the main thing is to have a distinctunderstanding as to the amount of theaccount and the time of payment. Ifproper investigation is made at the timeof opening a new account the troubleof the credit business will be eliminatedto a great extent. The Importance of Delivery In regard to delivery we believe it isone of the most effective means of mak-ing friends or enemies, so that we en-deavor to make it as effective as pos-sible. To gain this end we have cen-tralized the authority in this departmentin the hands of one
Canadian grocer April-June 1918 . wealways .limit the customer; our idea isthat the main thing is to have a distinctunderstanding as to the amount of theaccount and the time of payment. Ifproper investigation is made at the timeof opening a new account the troubleof the credit business will be eliminatedto a great extent. The Importance of Delivery In regard to delivery we believe it isone of the most effective means of mak-ing friends or enemies, so that we en-deavor to make it as effective as pos-sible. To gain this end we have cen-tralized the authority in this departmentin the hands of one man, the others taketheir orders from him. We employ thevery best men it is possible to obtainfor this service and rarely ever have anycomplaint. Our chief delivery man hasbeen with us ever since our deliverybusiness started, twenty years ago. Wehave often thought of cutting down thenumber of deliveries, and, in fact, havetried to do so, but find it impossible, asthe service becomes congested owing tothe accumulation of We have specified hours, and hold tothem. Morning, , short trip, , and Afternoon, , , and We have three men andrigs, and keep four horses. We have thecity divided into three sections so thatour teams never overlap each the Loss of Delivery Boxes In connection with our delivery sys-tem we found out that the loss of de-livery boxes that would seem to be asmall item wasin reality mounting upinto quite a sizable amount. To over-come this difficulty we adopted the planof cutting handles out of the ends ofordinary packing cases, painting theboxes in red all over and the name inblack on the side. Every order, largeor small goes in a separate box, andnow we find that we get along withoutany expense for boxes expect paint, andvery little loss in this respect. If boxeswere not painted with the name on theside they are bound to be left at housesand in this way are lost. As a general policy we hold that thecu
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