Pacific service magazine . , involving contactwith the public, serviceto the public, satisfiedconsumers, every point,in fact, from which thisall-important subjectcould be discussed, wasin evidence everywhere,and a conspicuous feat-ure of the conventionprogram was the sessionheld under the auspices of the Public Rela-tions section, now one of the four majordivisions of the Associations activities. At this the report of the Committee onEmployees Relations with the Public,W. H. Barton, of Portland, Ore., chair-man, brought out the leading points of thisproblem which is engaging the attention ofpu
Pacific service magazine . , involving contactwith the public, serviceto the public, satisfiedconsumers, every point,in fact, from which thisall-important subjectcould be discussed, wasin evidence everywhere,and a conspicuous feat-ure of the conventionprogram was the sessionheld under the auspices of the Public Rela-tions section, now one of the four majordivisions of the Associations activities. At this the report of the Committee onEmployees Relations with the Public,W. H. Barton, of Portland, Ore., chair-man, brought out the leading points of thisproblem which is engaging the attention ofpublic utility executives today more, per-haps, than any other. These points includedthe proper selection of employees, the train-ing of all employees toward the develop-ment of an efficient and effective organiza-tion, co-operation among employees for thegeneral benefit, active interest on the partof employees in civic enterprises and affairs,in a word, the continual development ofthe employee into an active and responsible. The AssociationE. L. Hall, of participant in the never-ending campaignfor the public good-will. Along similar lines were the reports ofthe Committee on Customer Ownership,the Committee on Information and theCommittee on Management. The first,presented by Mr. Frank A, Easton aschairman, dealt mainly with the sale ofstock to employees, taking for its inspiration the idea that a good salesman must first besold on his own second, prepared byMr. C. A. Luckenbach,chairman, dealt with thefamiliar topic of educat-ing the public. The third,presented by Mr. J. , of our com-pany, dealt with acci-dent prevention and wel-fare. Following thesecame an address by G. McCann, also ofPacific Service, onHuman Relations as aFunction of Manage-ment. This dealt withthe treatment of em-ployees not as groups ofindividuals but as indi-viduals themselves, a means of bringingthe management and the men together. Inpresenting this idea the speaker calledattention
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