. Bell telephone magazine . tever person or agency isneeded. Because of the operators ability to keep lines open,route calls, identify calling numbers, and otherwiseprovide assistance, dialing her serves as a good back-up procedure to follow when the number for thespecific agency needed is not readily available. Recognizing their obligation to provide effectivecommunications in emergencies. Bell System opera-tors have acted as midwives to expectant mothers,assisted people stricken with heart attacks or injuredin accidents, given instructions on mouth-to-mouthrespiration, helped catch prowlers,
. Bell telephone magazine . tever person or agency isneeded. Because of the operators ability to keep lines open,route calls, identify calling numbers, and otherwiseprovide assistance, dialing her serves as a good back-up procedure to follow when the number for thespecific agency needed is not readily available. Recognizing their obligation to provide effectivecommunications in emergencies. Bell System opera-tors have acted as midwives to expectant mothers,assisted people stricken with heart attacks or injuredin accidents, given instructions on mouth-to-mouthrespiration, helped catch prowlers, and located lostchildren. This dedication to serving the personal communi-cations needs of individuals is about the only facetof the operators job that has not changed in recentyears. There are so many changes taking place in theoperators job today that it is difficult to compareher job with the familiar stereotype of yesteryear. Although she is no longer able through personalknowledge of a customers whereabouts to tell an. Overseas operators at traditional switchboards now dial directlyto telephones in seven European and five Asiatic countries. individual that the person he is calling is visiting downthe street, todays telephone operator has, in manyways, become more helpful. Since the routine calls —both local and long distance — are generally dialeddirectly by the customer, it is only where the cus-tomer has difficulty, or cannot complete the call him-self, that the assistance of the operator is needed. Consequently, operators require considerablymore tact and judgment than was once needed. Callhandling procedures, too, have been modified to
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Keywords: ., bookauthoramerican, bookcentury1900, bookdecade1920, bookyear1922
